Michel Challita — Operations & Business Systems Coordinator

About

Organized, adaptable, and built for operational complexity.

Michel Challita is a Computer Science graduate and Operations & Business Systems Coordinator with 6+ years of experience supporting business operations, coordinating teams, managing workflows, and improving processes across tech, retail, and professional services environments.

Recognized for adaptability, organization, and the ability to bridge operational and technical needs — Michel brings hands-on expertise in Microsoft 365 administration, reporting, documentation, stakeholder communication, and day-to-day operational problem-solving in fast-paced environments.

Years of operations & systems experience

40+

Retail locations coordinated in tech support

M365

Teams, SharePoint & user management

Languages: English, French, Arabic

Michel Challita

Operations & Business Systems Coordinator

B.Sc. Computer Science Laval, QC Microsoft 365 Process Improvement Workflow Coordination

◎ IMCA & Syscom — Lebanon & Canada

↗ American Univ. of Technology — Computer Sciences 2019

↗ Queen's Univ. — Immigration Law 2026

Experience

A track record built on consistency and execution.

From coordinating technical support across 40+ retail locations to managing multi-file operational workflows — each role deepened practical expertise in systems, processes, and people.

Operations & Systems Coordinator

IMCA — Lebanon & Canada

Jul 2020 – Present

Coordinated workflows, service delivery activities, and operational priorities across multiple active files simultaneously.
Managed task assignments, follow-ups, and workflow visibility to support timely and consistent execution.
Developed tracking tools, reporting systems, and documentation processes to improve operational efficiency.
Maintained Microsoft 365 collaboration environments including Teams and SharePoint.
Supported process improvement initiatives, workflow optimization, and client communication follow-ups.

Service & Warehouse Associate

Chico — Canada

Dec 2023 – May 2024

Supported inventory control, order preparation, customer service, and daily store operations.
Maintained inventory accuracy and contributed to overall operational efficiency.

Business Systems Liaison

Syscom Technologies — Lebanon

Jul 2020 – Aug 2022

Acted as liaison between clients and technical teams to support timely, aligned solution delivery.
Gathered requirements and translated business needs into structured, actionable implementation plans.
Tracked timelines, project activities, and stakeholder expectations throughout delivery cycles.
Supported testing, validation, and deployment activities to ensure quality outcomes.

IT & Operations Coordinator

Marie France — Lebanon

Mar 2019 – Jul 2020

Coordinated technical support activities across 40+ retail locations, managing technician interventions and issue resolution.
Supported user administration, access management, and day-to-day operational continuity.
Worked with vendors and internal teams to resolve technical and operational issues efficiently.
Contributed to process and system improvements through issue analysis and structured follow-up.

Core Competencies

What I bring to every role.

Six years of hands-on experience across four organizations — each one sharpening a different edge of operational and business systems coordination.

🔄

Workflow Coordination

Managing multiple concurrent workflows with clear task allocation, priority tracking, and deadline adherence — keeping operations moving without dropping balls.

Task Allocation Priority Management Multi-file Tracking

📊

Reporting & Excel Dashboards

Built Excel-based tracking dashboards with PivotTables and lookup functions to automate reporting cycles, provide live operational visibility, and reduce manual coordination overhead.

Excel PivotTables Data Tracking

☁️

Microsoft 365 Administration

Hands-on administration of Teams, SharePoint, and user management — setting up collaboration environments, managing access, and ensuring teams have the tools they need.

Teams SharePoint User Management

📋

Documentation & SOPs

Developed structured documentation frameworks and standard operating procedures that improved knowledge sharing, reduced dependency on individuals, and ensured operational consistency.

SOP Development Knowledge Management Process Docs

🔧

Process Improvement

Identified operational inefficiencies across multi-location environments and implemented systematic fixes — from retail IT support across 40+ sites to internal workflow optimization at IMCA.

Root Cause Analysis Process Design Efficiency Gains

🤝

Stakeholder & Client Communication

Bridging technical and non-technical stakeholders — translating business needs into structured plans, managing expectations, and maintaining clear communication across all levels.

Client Relations Vendor Coordination Requirements Gathering

Skills & Expertise

The toolkit behind the outcomes.

A blend of technical fluency, operational discipline, and business acumen — built across industries and roles.

🔄

Workflow Coordination

Core Competency

📐

Process Improvement

SOP · Efficiency · Optimization

☁️

Microsoft 365

Teams · SharePoint · User Mgmt

📊

Excel & Reporting

PivotTables · Lookups · Dashboards

🧩

Business Systems

Coordination & Administration

📋

Documentation & SOPs

Process Docs · Knowledge Mgmt

🗄️

Basic SQL

Querying & Data Analysis

🤝

Stakeholder Communication

Client & Team Relations

📅

Task & Project Coordination

Deadlines · Priorities · Follow-up

💡

Technical Troubleshooting

IT Support · Vendor Liaison

📡

Networking Fundamentals

Basic Networking & Connectivity

⚖️

Immigration Law

Queen's University — 2026

Contact

Let's connect.

Whether you're looking for an operations coordinator, a systems-minded team member, or someone who can bring structure and clarity to complex workflows — Michel is ready to talk.

✉️

michel.challita.101@gmail.com

linkedin.com/in/michelchallita

📍

Location

Laval, Quebec, Canada